Know Your Rights


Our qualified people will help guide you through the process for the best possible outcome for you and your family or business.

In Ohio, it’s the customer’s choice where the car or truck is repaired, so why not choose the best?

In order to expedite your claim, we suggest you:
(a) select the Kempthorn Collision Center
(b) leave your vehicle with us
(c) notify your insurance agent or company

Do not drive a damaged vehicle even if your insurer tells you it is okay to do so. You are responsible for any damage caused after the accident. Any number of problems can occur, like the hood opening and blocking your view, overheating, etc.

Ohio law requires only one estimate, and from the shop you prefer.

Only the “insured” must notify their insurance company, not claimants (you are a claimant if the accident is the other person’s fault and their insurance company is paying for the repair.)

The collision center you select.
Select a repair facility that is properly trained, certified and equipped to restore your vehicle automobile to its pre-accident condition.

No. That would be considered insurance fraud. Beware of any body shop that offers to cover the deductible. They may be attempting to perform a lesser quality repair, in intending to commit fraud.

Factory applications today are made of multiple layers of specialized finishes. The Kempthorn Collision Center uses the highest available technology in its paint systems to ensure your vehicle’s repair matches the factory finish.

No. A vehicle is referred to as totaled if the repairs would cost more than the vehicle is worth. Our skilled technicians, using today’s most sophisticated equipment, can repair the frame to its original state.

OEM or Original Equipment Manufacturer parts are manufactured by the original manufacturer of the vehicle. Aftermarket parts are manufactured by a company other than the original manufacturer, but are made to resemble OEM parts and often less expensive.

  1. Initial Review – The initial review of your vehicle’s damage includes a rough estimate of the repair cost.
  2. Detailed Inspection – We’ll take the damaged area of your vehicle apart and conduct a very detailed inspection so we can do a precise damage analysis.
  3. Insurance Approval – Your insurance adjuster may want to conduct their own inspection in order to approve the claim.
  4. Repair Process – We repair all makes and models and hold the prestigious Gold Class certification, which is the highest recognition in the collision industry.
  5. Back on the Road – When you pick up your repaired vehicle, it will look as good and drive as well and the day before you needed us.

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